For Tours (not including hotel, transportation, domestic flights and additional activities)
We understand that the unexpected nature of travel; therefore, if you booked tours (only) with our services, you are able to receive a credit or refund 2 weeks prior to travel. Please contact us to arrange this.
For Tours (including hotel, transportation, domestic flights and additional activities)
Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can offer our Istanbul Guide credit. This credit can be used towards future purchases of any of our Tour.
Exchanges or customized tours. For any reason where you have booked a tour and would like to exchange for another or customize a part of your tour, please contact us to support you. Please note that last minute changes may not be available due to booking arrangements with our partners
Contact us at [email protected] for questions related to our cancellation and refund policy.